Tag: david tw hughes

It ends not with a bang but with a whimper. Yes, I’ve had enough of shouting. It gets you nowhere. Amazon’s customer services robots are far too thick skinned (or possibly stupid) to realise that when someone has got to the point where they feel the need to yell, their battle has already been lost…

Last night I raised this as a complaint. Here’s the brief transcript: Me:I wish to speak to a senior team leader or manager to discuss the incompetence and ignorance of customer services. And the apparent lack of ability of a logistics company to achieve a delivery. You’re now connected to Medha from Amazon.co.uk Medha:Hello, my…

Another missed delivery time, another attempt to clear up what is going on. Note now it has been approximately 36 hours since the product was picked up from the Nottingham depot and still, no-one seems to be able to tell me where it is!! And this is the best one – another set of the…

Part three – still the second attempt to sort this out, but with a more stable connection and a different person. Me:I would like to speak to Amith please You’re now connected to Nanda from Amazon.co.uk Nanda:Hello, my name is Nanda. I’ll definitely help you with that. Hello DAVID Me:Hellop Nanda:I’ll help you with your…

There follows the second saved exchange. This is actually only part of the conversation up to the first time I was disconnected.  2 November 2017 12:12:38 Initial Question: Why has my delivery date been changed from “GUARANTEED 1st Nov” to “1st to 6th Nov”??? And when can I actually expect my Amazon Prime delivery???2 November…

Introduction Nine times out of ten, Amazon get it right. I’m an Amazon Prime customer. I get it solely for the free delivery and “guaranteed one-day service”. As noted, normally there are no issues. Lately, however, things seem to be changing. For one, the delivery drivers seem to be inconsistent in their ability to read…