Nine times out of ten, Amazon get it right. I’m an Amazon Prime customer. I get it solely for the free delivery and “guaranteed one-day service”. As noted, normally there are no issues.
Lately, however, things seem to be changing. For one, the delivery drivers seem to be inconsistent in their ability to read instructions or actually work out how to safely deliver stuff. More on that sometime in the future.
This, however, is about what happens when Amazon FAIL to live up to their own guarantee and when “Amazon Logistics” can’t even manage their own logistics.
What follows are the saved conversations over Amazon Chat from yesterday and today where I am trying to find out why a product has not been delivered. The reason I’m making this into an “open conversation” is that the so-called “Amazon Logistics” don’t seem to have a clue how their own logistics work, and have no access to the information on the whereabouts of a product, the method by which it is being delivered or its actual location. Crazy.
In a world where the phrase “guaranteed” is taken ever so lightly, apparently, it’s time people maybe started making this sort of ignorance and incompetence public. If it goes some way to providing evidence of how big companies can essentially treat people like sheep and help one other person get better service then it serves its purpose.
Enjoy. But not too much.
Me: 8:56:42 PM